Facebook has launched a new update for its Messenger chat plug-in for websites, which enables businesses to prompt direct message conversations with visitors to their site via a pop-up chat window.
The biggest change is that website visitors will now be able to start a Messenger conversation with your business, from your website, without having to log on to Messenger to do so.
So how does that work? How can a Messenger discussion be maintained if the user doesn't provide contact details to reply to?
you can only engage with 'guest' users when that user is on your website.
If you try to send a message to a guest user after the guest account has been terminated, you'll see an error message.
In order to set up the chat plug-in for your website:
"For Wordpress, click here to install the official chat plugin from the Plug-in Store.
For all other websites, use the following steps:
On your Facebook Page, click 'Settings' and select 'Messaging'
Scroll down to 'Add Messenger to your website', click 'Get Started'
You can customize the plug-in. Set a greeting message, response time and theme color to suit your business needs. Enter the website domain(s) you'd like to add Messenger to. An example of a website domain is https://jaspers-market.com
Once you've finished, the setup tool will automatically generate a code that you can copy/paste to your web page.
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